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No Unsubscribe – Name and Shame – Hervia
Update: 3 April. Well – a bit of social media pressure gets results. Reply from the Hervia MD below. Doesn’t address the issue of the non-existent privacy policy on the site – but you have to respect Phil for sorting this out during his weekend. Update: 15th March. And still they come. Despite me having [...]
[continue reading...]Good intentions harm customer relations?
I spent eight hours at Gatwick Airport on Sunday evening because my 6pm Easyjet flight was delayed by six hours. No information, no guarantee that the flight would not be cancelled at the last minute, nothing open. Generally a poor experience. Eventually we got off the ground and the delay was explained. Not acceptable but [...]
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Marketing
Update: 3 April. Well - a bit of social media pressure gets results. Reply from the Hervia MD below. Doesn't ...
I spent eight hours at Gatwick Airport on Sunday evening because my 6pm Easyjet flight was delayed by six hours. ...
It's nice to get a compliment every now and again. It's good to know that the hard work and overly ...
Less Painful RFPs
I had some very positive feedback on the last paid search pitch I put together, so I thought I’d share this comment from Tom Jones – the Head of Media at iCrossing. It was kind of him to say this but also illustrates how I think a pitch should be run. *************************** Hi Andy, Hope [...]
Agency Mergers Predicted for 2011
It was interesting to read Tom Wood’s opinion piece about search agency mergers in NMA this week (excerpt below). He is referring specifically to UX and is also heavily plugging the benefits of his newly merged firm. But does he have a point? Will 2011 be the year of the merger? I’ve recently been working [...]
Less Painful RFPs
I had some very positive feedback on the last paid search pitch I put together, so I thought I’d share this comment from Tom Jones – the Head of Media at iCrossing. It was kind of him to say this but also illustrates how I think a pitch should be run. *************************** Hi Andy, Hope [...]
LinkedIn Recommendations and The Blues
It’s nice to get a compliment every now and again. It’s good to know that the hard work and overly long hours you have been putting in have been appreciated. It’s even nicer when that compliment is glowing and it comes from an expert in their field. And it is particularly nice when that comment [...]
