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Good intentions harm customer relations?
I spent eight hours at Gatwick Airport on Sunday evening because my 6pm Easyjet flight was delayed by six hours. No information, no guarantee that the flight would not be cancelled at the last minute, nothing open. Generally a poor experience. Eventually we got off the ground and the delay was explained. Not acceptable but [...]
[continue reading...]LinkedIn Recommendations and The Blues
It’s nice to get a compliment every now and again. It’s good to know that the hard work and overly long hours you have been putting in have been appreciated. It’s even nicer when that compliment is glowing and it comes from an expert in their field. And it is particularly nice when that comment [...]
[continue reading...]Recent Posts
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Marketing
I spent eight hours at Gatwick Airport on Sunday evening because my 6pm Easyjet flight was delayed by six hours. ...
It's nice to get a compliment every now and again. It's good to know that the hard work and overly ...
Very nice April Fool gag on LinkedIn today (1/4/2011). Not over the top, it's witty and tied strongly to the ...
Less Painful RFPs
I had some very positive feedback on the last paid search pitch I put together, so I thought I’d share this comment from Tom Jones – the Head of Media at iCrossing. It was kind of him to say this but also illustrates how I think a pitch should be run. *************************** Hi Andy, Hope [...]
Agency Mergers Predicted for 2011
It was interesting to read Tom Wood’s opinion piece about search agency mergers in NMA this week (excerpt below). He is referring specifically to UX and is also heavily plugging the benefits of his newly merged firm. But does he have a point? Will 2011 be the year of the merger? I’ve recently been working [...]
Less Painful RFPs
I had some very positive feedback on the last paid search pitch I put together, so I thought I’d share this comment from Tom Jones – the Head of Media at iCrossing. It was kind of him to say this but also illustrates how I think a pitch should be run. *************************** Hi Andy, Hope [...]
LinkedIn Recommendations and The Blues
It’s nice to get a compliment every now and again. It’s good to know that the hard work and overly long hours you have been putting in have been appreciated. It’s even nicer when that compliment is glowing and it comes from an expert in their field. And it is particularly nice when that comment [...]
